The Bachelor of Science in Health Services Management at the IU Richard M. Fairbanks School of Public Health prepares students for entry-level managerial and administrative positions in health care organizations, including medical and dental practices, nursing homes and other long-term care facilities, hospitals and health systems, insurance companies, and more.
Bachelor of Science in Health Services Management
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<p>Description of the video:</p><p>Description of the following video:</p><p>[Video: View of Indianapolis from the sky.]</p><p>[Music]</p><p>Nir: People today are living longer and longer…</p><p>[Words appear: Bachelor of Science in Health Services Management, Richard M. Fairbanks School of Public Health Indianapolis]</p><p>Nir: …and yet major chronic diseases are also on the rise. To face these challenges, tomorrow’s leaders need to be fluent in the languages of both business and healthcare.</p><p>[Words appear: Business, Healthcare]</p><p>[Video: People walking through an airport.]</p><p>[Words appear: Dr. Nir Menachemi; Health Policy and Management Department Chair]</p><p>[Video: Man in a shirt and tie speaks while sitting on a sofa, followed by a scene of a classroom, students going up and down escalators, and professors and students during a class.]</p><p>Nir: Our bachelor’s degree program in health services management prepares you for exciting career opportunities in such places as hospitals, clinics, and nursing homes, just to name a few… In each of these settings you will have the opportunity to make a meaningful impact.</p><p>[Video: Man in a blue shirt begins speaking.]</p><p>[Words appear: Jerry, Student]</p><p>Jerry: Yeah, health services management is a backbone behind the scenes of health care.</p><p>[Video: A female professor talks with students during a class.]</p><p>Colleen: There’s so many things that you can do with this degree and that’s what really drew me into this.</p><p>[Words appear: Colleen, Student]</p><p>[Video: A male professor points to a whiteboard during a class.]</p><p>Abby: I really love the fact that I know health care more at a business level than as a clinical level.</p>
p>[Video: A female with shoulder length hair and a denim shirt begins speaking.]
<p>[Words appear: Abby, BS 2015]</p><p>[Video: A female pulls a book off a shelf in a library setting.]</p><p>Ashley: I wasn’t very good around blood and clinical side so I decided to do the business side instead.</p><p>[Words appear: Ashley, Student]</p><p>[Video: Nir talks with students during a class, followed by woman with light brown hair talking in an office setting.]</p><p>Kara: Not only are you investing in yourself but you’re quickly seeing that you’re making an investment to other people.</p><p>[Video: A man in a gray suit sits in an office setting, followed by a female student talking with a professional in an office.]</p><p>Juan: The health service management degree really helps you prepare for that next step, which might be a graduate degree, which might be an entry level management role within a health care organization where you’ll be viewed as a leader.</p><p>[Words appear: Juan, BS 2014, MHA 2015]</p><p>[Video: A female student with black glasses and curly hair talks while sitting in an office.]</p><p>Jala: It’s making me a better person. It’s making me think other ways I’ve never thought before because I’ve never been this challenged to think that way.</p><p>[Words appear: Jala, Student]</p><p>[Video: Students chat in a classroom, a young lady talks with a professional, and Nir teaches in front of students.]</p><p>Jori: A lot of the classes are more so real life events, applying real-world issues to the classroom.</p><p>[Words appear: Jori, Student]</p><p>p>[Video: Kara speaking.]</p><p>Kara: And my professors that I had, they all were in the workforce.</p><p>p>[Video: Nir teaches students in a class, followed by other professors interacting with students in different environments.]</p><p>Kara: They were part of the everyday trends and things that were going on in the health care industry.</p><p>Juan: They can grant you opportunities outside of the four walls of the school and the program itself.</p><p>[Video: Students chatting in a variety of class environments, followed by the scene where Jala is speaking.]</p><p>Jala: Do you see yourself as a leader? Do you see yourself on the administration side? And if the answer is yes, than I would just recommend Health Services Management because of my experience and how I’ve grown in this program… I would love for someone else to grow the same amount that I’ve grown.</p><p>[Video: A female student, wearing a blue dress, stares into the distance and then walks on campus to different buildings and hospitals.]</p><p>[Words appear: Skyler, Student]</p><p>Kara: Seeing that you get to be a part of something larger than yourself is really rewarding and I think that being a part of this program helped you quickly see that the healthcare industry and all that it has to offer around us, could give that back to you.</p><p>[Video: Kara speaking, followed by Juan speaking]</p><p>Juan: You will be a huge part of what health care looks like 10 to 15 to 20 years from now. If you go into health services management.</p><p>[Video: A collection of scenes where a professor teaches, a student writes in a notebook, a group of students high five each other in a class, and ends with Jala speaking.]</p><p>Jala: I’m excited for my future and to receive that degree in health service management and see what I can do with it because I’m ready.</p><p>[Words appear on white background: Richard M. Fairbanks School of Public Health Internships in Health Services Management | PBHEALTH.IUPUI.EDU]</p><p>[Music ends]</p><p>[End of transcript]
Jobs outlook
#6Rank among 100 Best Jobs of 2024 by US News
$104,830 MEDIAN SALARY FOR EXPERIENCED HEALTH MANAGERS IN 2024
28%JOB GROWTH OUTLOOK, 2021-2031
$40-50KTYPICAL STARTING SALARY
Career options and internships
Best Business Jobs
#1 Best Job
Medical and Health Services Manager
US News & World Report
Best Job for the Future
337,863 Open Positions
Health Services Manager
Kiplinger
Highest Paying Non-Physician Jobs
#4 Highest Median Salary
Medical and Health Services Manager
Healthcare Management
Employment opportunities for health services management graduates are projected to grow 32 percent between now and 2030, which is much faster than the average for all occupations according to the Bureau of Labor Statistics. After gaining skills and experience in a healthcare internship, our graduates go on to work in a wide variety of healthcare settings.
Graduates of the Bachelor of Science in Health Services Management program go on to work in the following industry areas.
Many graduates decide to pursue careers in hospitals or large health care systems. Whether they end up in a smaller rural hospital or a large state-wide or national health system, each graduate finds a way to impact the experience of the patients they serve. Graduates often get their start in a patient services, community outreach, or revenue cycle role.
Students who plan to work their way into the top leadership roles in a hospital or large health system are encouraged to consider the appropriate graduate degree to fit their aspirations. If this is a goal for you, you may want to look into our accelerated Master in Health Administration program.
Potential Employers:
- Ascension Health
- Parkview Health
- Lutheran Health Network
- VA Northern Indiana Health Care System
- IU Health
- Franciscan Alliance
- St. Vincent Health
- Community Health Network
Job Titles of Recent Graduates:
- Community Outreach Associate
- Patient Experience Specialist
- Patient Services Representative
- Patient Access Specialist
- Physician Recruiter
- Patient Account Representative
- Patient Access Representative
- Insurance Verification Representative
- Billing and Reimbursement Associate
- Clinic Services Specialist
- Department Secretary
- Care Coordinator
Insurance is a major component of the US healthcare system. It should be no surprise then that graduates of the Health Services Management program go on to work in this vital part of the larger healthcare sector. While some pursue roles in sales, many move into provider facing roles where they can use their background to interact with physicians and office managers.
Potential Employers:
- Anthem
- Banker’s Life Insurance
- Innovista Health
- Humana
- IU Health Plans
Job Titles of Recent Graduates:
- Account Services Representative
- Provider Relations Specialist
- Sales Agent
- Member Services Specialist
Think about your doctor’s office or dentist’s office growing up. Whether it was a small, one or two physician shop or a large practice with many clinicians, there were individuals running the operations of that office while the clinician administered care. This outpatient side of the healthcare sector offers many career opportunities for graduates.
Potential Employers:
- IU Health Physicians
- Parkview Physicians Group
- Physicians Urgent Care
- Senior Check-In
- QuadMed
- Immediadent
- Surgical Care Affiliates
- Franciscan Physician Network
- ATI Physical Therapy
Job Titles of Recent Graduates:
- Office Manager
- Clinic Services Specialist
- Practice Operations Assistant
- Scheduler
- Documentation Specialist
- Patient Care Coordinator
- Office Administrator
Good healthcare requires a wide variety of services, devices and pharmaceuticals to function. For that reason, graduates are able to pursue a wide range of roles in these non-clinical settings.
Potential Employers:
- Eli Lilly and Company
- Roche
- Express Scripts
- Coram CVS
Job Titles of Recent Graduates:
- Solutions Development Analyst
- Customer Care Specialist
- Project Coordinator
- Account Services Specialist
- Human Resources Specialist
Long-term care refers to the range of supports and services, both medical and non-medical, an individual who is suffering with a chronic illness or disability may need over a long period of time. While nursing homes are the most commonly thought of long-term care setting, long-term care also refers to rehabilitation centers, home health services, hospice, and assisted living communities.
Potential Employers:
- CarDon
- Saint Anne Communities
- BrightStar Care
- American Senior Communities
- Grace at Home
- Greenwood Village South Senior Living Community
- Home Helpers Homecare
- Millers Health Systems
- America Homecare of Indiana
Job Titles of Recent Graduates:
- Director
- Program Manager
- Admissions Assistant
- Rehab Director
- Patient Care Coordinator
- Marketing and Sales Coordinator
- Personnel Coordinator
- Administrator in Training
- Director of Support Services
- Scheduling Manager
- Sales and Marketing Coordinator
Some graduates are passionate about a health-related cause and want to work directly with a particular population or issue. For these graduates, the world of non-profits is an ideal one.
Potential Employers:
- Damar Services Inc
- Park Center, Inc.
- St. Joseph Community Health Foundation
- Easter Seals ARC
- Indiana Donor Network
- American Cancer Society
- Cancer Support Services
Job Titles of Recent Graduates:
- Office Manager
- Patient Care Technician
- Associate Director of Development
- Program Specialist
- Program Coordinator
- Event Coordinator
Graduates also venture beyond the traditional healthcare sector. Some go on to pursue careers in human resources or marketing in corporate environments. Others decide to pursue careers in corporate health and wellness settings where they work to ensure the health and well-being of employees in large corporations.
Other graduates go on to work in state or federal government roles. Health Services Management graduates can be found in county health departments, state departments of health and state departments of family services.
Potential Employers:
- Indiana State Department of Health
- Ripley County Health Department
- Dedicated Nursing Associates
- Brooks Life Science
- Indiana Department of Child Services
Job Titles of Recent Graduates:
- Accreditation Coordinator
- Recruiter
- Community Outreach Specialist
- Continuous Improvement Specialist
- Family Case Manager
Your required internship
Gaining experience is essential to finding success in the healthcare industry. To this end, all Health Services Management majors are required to complete at least one internship during their time in the program. Students have the opportunity to consider internship opportunities in a variety of healthcare settings and the program actively connects students to internship opportunities.
Employers: Host an intern
Hosting one or more interns at your organization can be both rewarding and beneficial. While providing a student with a life-altering educational experience, you can also provide your organization with a fresh perspective, a future talent pipeline, and additional project capacity.
Develop an internship programRecent internship sites
- IU Health
- Anthem
- Riverview Health
- Indiana Hospital Association
- Riley Children’s Hospital
- Eskenazi Health
- CarDon and Associates
- UnitedHealth Group
- Hendricks Regional Health
- Noble Inc.
- The American Red Cross
- The Leukemia and Lymphoma Society
- Indiana State Department of Health
- American Senior Communities
- Exceptional Living Centers
Alumni Spotlight
Meet Ashley Mills
Graduated: 2017
Major: Health Services Management
Current Title: Business Office Manager
Current Employer: The Hearth at Sycamore Village
"I chose to study Health Service Management because I knew I wanted a career in Healthcare, but the clinical side was not for me. I decided to learn more about the business side a chose my major in Health Service Management."
"I am currently the Business Office Manager at a retirement community. I do all the billing and leasing for residents. I also do all the Human Resource functions such as hiring, payroll, Insurance, FMLA, Worker's Compensation, etc."
"After graduating from IUPUI, I moved to Fort Wayne. I was hired at Dupont Hospital and working as a Patient Access Coordinator. I was then promoted within the company as a Human Resource Coordinator. I work at Dupont Hospital for over three years before growing my career at The Hearth at Sycamore Village as the Business Office Manager in November 2020."
"I use my Health Service Management education in my current job daily. I use accounting/ finance when doing the resident billing. I also use project management and strategic planning often in order to view from a business preceptive and help the organization succeed."
"I volunteered at The Ronald McDonald House for two years while at IUPUI. I would strongly recommend finding a non profit that is special to you and volunteer your time there. It had a great impact on my future and helped me see the value in what I was doing. It instilled in me the important in giving back to your community."
Curriculum & Quality
The Health Services Management program recently updated its curriculum to better meet the needs and demands of the current healthcare market.
To complete this degree, you will take a combination of general education courses and major courses that total at least 120 credits. Use iGPS to search for the Health Services Management degree map and curriculum.
Please Note: Courses for the Health Services Management degree are offered during the semester (Fall, Spring) they appear on the iGPS degree map. Students are encouraged to plan accordingly and utilize academic advising support.
The Health Services Management program is the only Association of University Programs in Health Administration (AUPHA) certified bachelor’s program in the state of Indiana. To earn AUPHA certification, the program underwent a rigorous review of curricula, faculty, and educational outcomes. This program meets the highest standards for an educational program in health services management.
Competencies
The Bachelor of Science in Health Services Management at the IU Richard M. Fairbanks School of Public Health prepares students for entry-level managerial and administrative positions in health care organizations, including medical and dental practices, nursing homes and other long-term care facilities, hospitals and health systems, insurance companies, and more. After completing the Bachelor of Science in Health Services Management, students will be able to:
1A. Build and manage a network of healthcare professionals, including peers, faculty, and program alumni.
1B. Demonstrate effective written communication and oral communication skills.
1C. Collaborate in diverse teams utilizing interpersonal skills, recognizing and demonstrating sensitivity to diverse points of view.
2A. Demonstrate behaviors that align with ethical, legal and professional standards.
3A. Develop inclusive leadership skills to ensure all team members are valued, inspired, and respected.
4A. Describe the structure and functioning of health delivery, public health, and health services organizations and the importance of a population health perspective.
5A. Apply quality, strategic planning, organizational behavior, marketing, and human resource theories and tools to manage organizational resources, confront industry challenges and improve outcomes in health organizations.
5B. Utilize data and health information technology to inform organizational performance and decision making.
5C. Utilize financial tools, principles, concepts, and practices to determine and understand the financial performance of health services organizations.
Admissions criteria
Ready to get started? You must first apply to IU Fort Wayne.
If you are currently attending IU Fort Wayne and want to pursue one of our majors, please meet with Julianna Loosle to declare or change your major. Minimum admission criteria to the school and program:
- 12 credit hours completed
- 2.5 prior term GPA
- 2.5 cumulative IU GPA
- Completion of English 13100 with a grade of "C" or higher
Apply to the Fairbanks School of Public Health
Please note you will be leaving the IU Fort Wayne website to complete the application on an IUPUI hosted site. You will be redirected back to our IUFW page upon submitting your application to the school.
Direct Admission Criteria
Once you’ve been admitted to IU Fort Wayne, you are eligible for direct admission to the IU Richard M. Fairbanks School of Public Health if you meet the following minimums:
- 2.8 high school GPA and 1,000 on the SAT (19 on the ACT)
or
- 3.0 high school GPA without submission of SAT or ACT scores
If you are admitted to IU Fort Wayne but are not admissible directly to the school of public health, you can be admitted as a pre-public health student until the following minimum criteria are met:
- 12 credit hours completed
- 2.5 previous term GPA
- 2.5 cumulative GPA
- Completion of ENGL 13100 with a grade of “C” or higher
Students in the school of public health must maintain at least a 2.5 semester and cumulative GPA to remain in good academic standing and graduate from this program.
Questions? Contact our Admissions Counselor.
Intercampus Transfer
If you are transferring to IU Fort Wayne from another IU campus, you may pursue one of our majors if you meet the following minimum criteria:
- 2.5 previous term GPA
- 2.5 cumulative GPA
Students in the school of public health must maintain at least a 2.5 semester and cumulative GPA to remain in good academic standing and graduate from this program.
External Transfers
If you are transferring to IU Fort Wayne from another university, please email Julianna Loosle for more information.
Meet your Advisors
Julianna Loosle
Fairbanks School of Public Health Advisor
260-257-6879
juloosle@iu.edu
Kisha McBride
Fairbanks School of Public Health Pre-program Advisor
260-257-6768
krmanns@iu.edu
Let's connect
Tell us about yourself, and we’ll tell you more about IU Fort Wayne. We will also share important information about applying, invite you to special events, remind you of upcoming deadlines, and more.
